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"I HAVE to tell you how NICE it is to have a local ISP and such great response for any and all problems. I recommend Rev.Net to all of my friends as y'all are so friendly and nice to deal with." -Debi



Common Issues
These are currently the most popular questions and answers. If you do see your question here, or would like to search for an answer, please use the Knowledgebase.
How do I set up my dial-up connection in Windows Vista?
You can quickly and easily set up your Vista dial-up connection by using this step-by-step guide: Vista Dial-Up Instructions (970K PDF)
Vista Mail step-by-step guide: Vista Mail Set-Up Instructions (1MB PDF)
Where's the old Rev.Net Homepage?
Greetings

Greetings, Rev.Net customers!

As you have noticed, Rev.Net has updated its website to improve your online experience. We understand that it takes time to get used to new things and we would like to help you become familiar with our new look.

Why did we change the homepage, anyway?

New technology - The Internet has changed quite a bit since we first created our homepage nearly 10 years ago. New technologies have become available that let us manage the information you see on our website more efficiently. It took a lot of work to make changes on our old website and, most of the time, things that should have been updated just didn’t get updated. Links were broken and didn’t lead anywhere. These new technologies allow us to provide the newest, freshest, and most relevant information to you with ease.

Easier navigation – It was difficult to get around the old site and find the information that was important. Users would often have to click into many pages to find what they needed - if they found it all. Now, the most important information is readily accessible within just a click or two.

A website that works for you – We feel that a website should do more than just sit there and look pretty. Our new website is designed to actively help you. It will tell you about new products, special offers, Rev.Net-related news, and solutions to problems. It will help us communicate with you like our old website never did.

What is different?

Apart from the actual appearance and layout, you will notice that some of the features from the old website are no longer on the main page.

The web address and search fields are no longer at the top center of the homepage. “Fields” are places on a web page that let you type in words and numbers. We removed them because they duplicate things that are already in your web browser.

Entering website addresses - If you look at the top of your web browser window, you will see an Address field. A web browser is the program such as Internet Explorer, Netscape Navigator, or Firefox that lets you view websites. Address fields contain the web address, or URL, of the website you are currently viewing. URLs typically have the format: http://www.somewebsite.com. You can enter website addresses in several ways:

(ex. 1) http://www.somewebsite.com

(ex. 2) www.somewebsite.com

(ex. 3) somewebsite.com

Here is where you can find the Address field in the three most popular web browsers:


Microsoft Internet Explorer 6.0.2


Netscape Navigator 7.2


Firefox 1.5.0.1

Just left-click in the Address field of your web browser and enter any web address you want to visit then hit the Enter key on your keyboard. You will then be taken to the address you entered.

Searching for stuff on the Web - Our old web site had a search field that let you type in a word or phrase to search for on the Web. Now, you can search the Web the following ways:

Use our Search Box - The Search Box in the upper left corner of our homepage can be used to search for things in our website or to get a link to Google.



Type the word or phrase you are searching for in the Search Box then click the button labeled "Search!". Your results will be displayed on a new page.

Bookmark favorite search pages - You can navigate to the various search engines then add them to your Bookmarks or Favorites list. To do that, go to one (or all) of the web addresses listed below by clicking on each link. Then go to the top of your web browser and find the Favorites menu (in Internet Explorer) or the Bookmarks menu (in Netscape Navigator and Firefox). Click on the Favorites or Bookmarks menu to get a list. From the list that appears, click on "Add to favorites" or "Bookmark this page". Once you do that, you have added the search page to your Favorites or Bookmarks list. The search page name will appear in your list whenever you need it.


http://www.google.com
http://www.yahoo.com
http://www.dogpile.com
http://www.excite.com
http://www.ebay.com

We hope you enjoy our new site. If you have more questions or comments about the new website, please let us know by sending an e-mail to: webmaster@rev.net

What is the Barracuda Quarantine?

Rev.Net's Barracuda Spam and Virus Firewall is able to trap suspected spam messages into a quarantine for each user on the Rev.Net system. This is very similar to other popular anti-virus and anti-spam quarantines except that it resides on Rev.Net's server - not on your computer.
Messages that reach a certain spam "point value" based on our filtering rules will be sent to your quarantine while messages considered to NOT be spam will be delivered to your Rev.Net inbox as normal and will be ready for pickup by your normal e-mail program.

If Barracuda quarantining has been enabled for your account, you will receive a daily alert via e-mail that lists all of the messages in your quarantine.

Spam Quarantine E-mail Alert

If there are quarantined messages waiting for your review on the Barracuda, you will receive an e-mail message that looks just like the following example:

Messages currently in your quarantine are displayed to you along with all of the actions that can be performed on them. You have the following options:

  • Deliver- Send this particular e-mail through to your Rev.Net inbox where it can later be picked up by an e-mail program.
  • Whitelist- Whitelist the sender of this message and deliver this message to your Rev.Net inbox. Messages from this sender will always be delivered to you.
  • Delete- Delete this item from your quarantine permanently and do not deliver it.

After clicking any one of the provided actions your web browser will open up and automatically take you to your quarantine folder on our Barracuda firewall. The requested action will then be performed and you will remain logged in to the Barracuda in case you wish to perform other actions.
This is what you will see after you click an action and your web browser opens:

While working directly within your Barracuda Quarantine, you can mark messages in your quarantine as SPAM or NOT SPAM. Marking a quarantined message as NOT SPAM will cause it to be delivered to you as normal. Marking a message as SPAM will cause it to be permanently removed from your quarantine.

When you mark a message as SPAM or NOT SPAM, you are also tailoring the Barracuda's spam detection to your own personal preferences. Since not everyone will always agree that a particular message is spam, Person A's spam preferences will not influence Person B's spam preferences. This ensures that each user is able to more precisely classify exactly what they consider to be spam or not spam.

At this point, you are fully logged in to the Barracuda firewall and can modify your Barracuda Spam and Virus Filter Settings. If you are finished working with your quarantine, click the Log Off link at the upper right of the Barracuda Quarantine screen.



Checking your Quarantine Anytime

If you wish to see what is in your quarantine box at anytime, you can log in to the Barracuda manually from your web browser. You will need to start your web browser then navigate to the Barracuda log in page. Once there, type in your e-mail address and password.

First, enter the Barracuda web address (also called a URL) into your browser's address box:

https://incoming.rev.net

Example (using Internet Explorer):




If you get a security warning like this...



...just click on the button labeled "Yes".

You will then see the following screen:

Login procedure

  1. Select the desired language. NOTE: your browser must support these languages or they will not be displayed correctly. In most cases, you should leave the language set to English.
  2. Click into the Username box and type your ENTIRE e-mail address. If your username is jdoe, you would type jdoe@rev.net as your Barracuda username. For example:

    Username: jdoe@rev.net




  3. Click into the Password box and type your Barracuda Password. (If you do not know your Barracuda password, make sure you have filled in your correct e-mail address in the Username box, then click the Create New Password button to have your current password mailed to your Rev.Net e-mail address.)
  4. Click the Login button.
I can't delete a message in Windows Vista Mail. How can I fix this?
We have found that the email program that comes with Windows Vista (simply named "Mail"), can sometimes get a message or two corrupted so that you can not remove/delete the email message. This is normally a problem with an incompatibility with the antivirus software running on the machine. The link below will take you to a forum on this issue. This link is NOT a part of rev.net, but has been helpful in our efforts to fix this problem on customer machines. Go to http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
How do I change my individual Barracuda settings?

Changing your Barracuda Settings

Each user with a Barracuda quarantine can modify his or her spam filter settings, as well as change the password used to access the Barracuda.

Accessing the Settings

  • Log in to your Barracuda Quarantine as shown here.
  • Click the Preferences tab at the top of the message list.
  • Now that you are logged in, you can access the following Barracuda settings tabs:
  • You will find further descriptions of these tabs in the following sections.

Important: After making a settings change, make sure you click the associated Save Changes button or the changes you make will not be saved by the Barracuda.

Managing your Whitelist/Blacklist

To access your whitelist and blacklist settings, click the Whitelist/Blacklist tab. The following example shows an example Whitelist/Blacklist screen with a few blacklisted and whitelisted entries already entered.

To use these features, simply fill in an e-mail address in the appropriate box and click Add. Make sure you use the correct list or you may accidentally blacklist a friend, or whitelist a spammer!

Please note that it is almost worthless to blacklist spammer addresses. Almost all spam is sent from false, constantly changing e-mail addresses. You may block a particular e-mail address only to see the same spam come in a moment later under a different address. For this reason blacklists are best used when the sender's e-mail address does NOT change from message to message.

  • E-mails coming from a whitelisted address will always be allowed through the Barracuda.
  • E-mails coming from a blacklisted address will always be blocked.

To delete an entry from a list, simply click the trash can icon next to the particular entry you wish to remove.

Changing your Quarantine Settings

To access your quarantine settings, click the Quarantine Settings tab. You should see a screen similar to the example below.


Quarantine Enable/Disable

Disabling your quarantine will cause mail that would have been quarantined to instead go directly to your inbox, tagged as [SPAM] if appropriate.


Quarantine Notification

If you wish to change the address that Barracuda sends Quarantine Summary e-mails to, you may do so here. (Not Recommended)


Default Language

If your web browser supports it, you may change the language that Barracuda uses. (Not Recommended)

Changing your Spam Settings

To access your spam settings, click the Spam Settings tab. An example screenshot is below. Descriptions follow in the below sections.

Spam Filter Enable/Disable

Enable Spam Filtering

Setting this to No will stop the Barracuda from scanning your mail at all. All mail will be passed through as if the Barracuda was never there with two notable exceptions:
  • E-mails containing viruses will still be blocked.
  • E-mails caught by Rev.Net's internal blacklists will still be blocked. However, these Rev.Net managed blacklists have always been in place, even before the Barracuda arrived.

Spam Scoring

Use System Defaults

Set this to Yes to continue using the system-wide scoring. Set this to No to enable the individual spam scoring. This must be set to No for the individual spam scoring listed below to work.

Tag Score

The point level at which a message will have [SPAM] inserted into the subject line. The message will still be delivered as normal.

Quarantine Score

The point level at which a message will be quarantined if the user in question has quarantining enabled. Messages at or above this point level will be quarantined. Messages below this level will still be delivered, though they may be tagged as [SPAM] due to the "Tag Score" rule above. If the user does not have quarantining enabled, the message will be tagged as [SPAM], and delivered as normal.

Block Score

The point level at which a message will be blocked. Messages that reach this level will immediately be blocked, and will neither be sent to your quarantine nor to your actual inbox. The message is deleted immediately upon entering the Barracuda with no chance of recovery. This number should be set to a high value to prevent false positive blockings.

Suggestions for your Spam Settings

The following are three examples of how you may wish to configure your spam filter settings. Please note that the following are just three examples. You can adjust your own settings in any way that you like.

Normal

When you first set up your Barracuda Quarantine, your settings will most likely be similar to these. These are the Barracuda's default settings. Most spam will be blocked, quarantined, or tagged, and almost all legitimate mail should come through as normal. If you're having trouble with classifications, adjust these settings as necessary.

Tag Score:3.5
Quarantine Score:7
Block Score:9

"Spam Training" Settings

In this scheme, you will send as much mail to your quarantine as possible so that you can classify it yourself using the SPAM and NOT SPAM buttons. This will modify how Barracuda treats similar messages in the future. You probably won't want to keep your settings this way forever, since almost all messages will be sent to your quarantine. It is however a great way to improve the Barracuda's accuracy if you are having trouble with the Barracuda marking legitimate mail as spam.

Tag Score:0.0(Nothing is tagged, all is sent to quarantine.)
Quarantine Score:0.0(Quarantine almost everything)
Block Score:10(Blocking disabled)
Note: Barracuda will not accept a '0' by itself. You must type in '0.0' instead.

Low

If you're not particularly concerned about spam, and don't feel like using the quarantine, but still want the most obvious spam messages removed, consider the following. In most cases, you will want to stick to the Normal settings outlined above.

Tag Score:0(Nothing is tagged)
Quarantine Score:10(Quarantine disabled)
Block Score:9(Standard Block setting)
Note: Barracuda will not accept a '0' by itself. You must type in '0.0' instead.

Changing your Barracuda Quarantine Password

To change your Barracuda Password, click the Password tab. You should see a screen similar to the example below.


Though you can certainly use a password of your own creation, you may wish to change your Barracuda password to the same password that your Rev.Net account uses. This will make remembering it a lot easier.

  1. Type your CURRENT password into the Old Password box.
  2. Choose a NEW password and type it into the New Password box.
  3. Retype the same NEW password into the Re-Type New Password box.
  4. Click the Save Password button.
  5. If you are successful, you will be sent back to the Barracuda Login screen where you can immediately log back in using your new password. If you are unsuccessful, you will be sent back to the Password page and an error message stating the problem should be visible. If this occurs, try changing the password again.
My connection is frequently dropped. Why is this?

You might try doing several things:

  • Check the cables that connect the computer's modem to the wall jack - make sure they are firmly in place.
  • If the modem is external, try turning it off for about a minute then turning it back on.
  • If the modem is internal, reboot your computer when you experience the disconnect then try to get online again.
  • Try moving the telephone cord that connects your computer to the wall jack to another wall jack in your home or office. If you get better performance, then you know there is something wrong with the original wall jack or line that feeds it.
  • If you have more than one phone number at your home/office, try dialing out on that other extension.
  • If you have other computers see if they are experiencing the same problem.
  • Try dialing one of our other access numbers

When this sort of thing happens, it typically indicates a faulty phone circuit somewhere between you and Rev.Net. This can be caused by weather, workmen, or animals. Disconnects can also be caused by faulty modems. If your modem is older, it may be time to replace it or, at least, have a repair technician test it to see if it requires replacement. Check for updated drivers at the modem or computer manufacturer's web-site...that is, if you can stay connected long enough to do so.

I forgot my Barracuda password. How do I get it back?

About your Barracuda Password

When you sign up for our Barracuda service, a new password is created for you and is mailed to your Rev.Net e-mail address. Your initial password will be created by the Barracuda. However, once you log into the Barracuda you can change your given password to one of your own creation.

Note: The initial Barracuda password that the Barracuda creates for you will NOT be the same as your original Rev.Net password.

If you don't want to remember two passwords, you can change the Barracuda password to be the same as your Rev.Net password using the Changing your Barracuda Password instructions.

Forgot your password?

If you do not know your Barracuda password, visit the Barracuda login page. Fill in your correct e-mail address in the Username box, then click the Create New Password button to have your current password mailed to your Rev.Net e-mail address.

What is Spam and how can I use Barracuda to get rid of it?

Spam is unsolicited commercial e-mail that is sent to vast numbers of recipients for the purpose of reaching individuals and groups that otherwise would not have requested the information. It is very much like the junk mail that you receive in your regular postal mailbox.

Spammers will compose a message and send it to everyone on a list of e-mail addresses that was either purchased or collected from the Internet using worms, bots, or social engineering.

The best thing you can do to combat spam is to take advantage of any anti-spam technology your ISP provides. Rev.Net can provide excellent, customizable anti-spam protection via our Barracuda Anti-Spam Firewall service.

We scan every piece of mail for spam and viruses before it even reaches you. There is no software to install. Our Barracuda service is updated many times every day to better protect you from unwanted mail and viruses. You can add this service to your current account for only $4.95 per month. The Barracuda Anti-Spam Firewall is included with our Premier Plan service.

If you have already signed up for the Barracuda Anti-Spam Firewall service, then click on the following:

If you do not have the Barracuda Anti-Spam Firewall service, you can get it added to your account by clicking on the following:

I cannot open my attachments in Outlook Express because OE has removed access to unsafe attachments that may potentially be a virus. How do I fix this?

This is caused when the option is checked to remove access to attachments. To fix this:

  • Click on the Tools menu in Outlook Express.
  • Click on Options.
  • Click on the Security tab.
  • Uncheck the option that says "Do not allow attachments to be saved or opened that could potentially be a virus.
  • Click the OK button

You should now be able to open attachments!

How do I manage the Barracuda Quarantine?

Working with your Quarantine

First, you must log in to the Barracuda Firewall. After logging in, you should see a screen similar to the following:

On the above example, you will see various buttons and links that you can click on to manage your quarantine.

Viewing a Quarantined Message

Before you attempt to classify a message as SPAM or NOT SPAM, you may want to take a look at it. To view a message, simply click any part of the "From" or "Subject" line. This will cause the requested message to show up in a separate window where you can review its contents.

Individual Message Controls

The following three words will appear next to each message in your quarantine. Clicking one of these words will perform the action the word describes on the particular message in the same row as the word.

  • Deliver - Clicking this item will cause it to immediately be delivered to your Rev.Net inbox, meaning that you can now download it with your regular e-mail program.

  • Whitelist - Clicking this item will place the sender of this particular message into your whitelist, as well as deliver this particular message to your inbox. Future e-mail from this sender will always be considered NOT SPAM.

  • Delete - Deletes this message from your quarantine, but does not explicitly mark the message as spam. Deleted messages can NOT be recovered.

Batch Message Controls

The following two buttons apply only to entries in which you have placed a check mark in the far left column.

  • Classify as Not Spam - Marks all checked messages as NOT SPAM and delivers them to your Rev.Net inbox where they will be ready for pickup by your regular e-mail program.

  • Classify as Spam - Marks all checked messages as SPAM and deletes them from your quarantine inbox.